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SquadCast or Riverside: which is the right choice for 2022?

Riverside and SquadCast have been close competitors in the remote recording space. But with SquadCast having shipped a recent apology update, which is the service to use?

Updates to SquadCast

  • They’re reintroduced time zones.
  • Guests will now know if their camera is being recorded.
  • They’ve added a setting for “community events”. Toggle this on and a tab will appear so you can attend events SquadCast are running.
  • Beginning Sept 29, Office Hours will run every Friday at 6pm UK time.
  • The redesigned dashboard allows toggling of
    • Sessions
    • Primary recordings
    • Cloud recordings
    • SquadShots
  • Access all recordings from the side navigation.
  • New equipment info panel for all participants on the recording page.
  • Toggle echo cancellation on/off for each guest.
  • Toggle access to beta features on/off.

Why I’m sticking with Riverside

  • Too many fussy problems with SquadCast. For example,
    • You can’t make it output to your selected audio device, as SquadCast ignores that setting and sticks with the system default.
    • I’ve seen frequent loss of audio from client projects meaning we have to revert to the backup, which should be something that happens 1% of the time, not 20%.
  • Riverside is more competitively priced.

Why I like SquadCast and don’t love Riverside

  • SquadCast has a community focus.
  • The people who run it are open, public, and nice. That matters!
  • They care about building a great product, and making customers happy.
  • This is reflected in their customer service.
  • Riverside is functional and have skimped on support.

What you should use

  • If you value customer service and community, use SquadCast.
  • If reliability is what you need, and you can deal with problems yourself, use Riverside.

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Transcript

00:00:00Mark
Riverside and SquadCast have been close competitors in the remote recording space, but with SquadCast having shipped a recent apology update, which is the service to use?
00:00:11Mark
Hiya, and welcome to the podcast. Owner's manual, your handy reference guide to taking care of your podcast and yourself. My name is Mark. I'm your podcast, producer, consultant, and coach. And I'm delighted to be with you today to talk about SquadCast. We're also going to look at Riverside as well, but this sort of focuses on SquadCast as they've recently updated their software. And so I want …
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