Riverside and SquadCast have been close competitors in the remote recording space. But with SquadCast having shipped a recent apology update, which is the service to use?
Updates to SquadCast
- They’re reintroduced time zones.
- Guests will now know if their camera is being recorded.
- They’ve added a setting for “community events”. Toggle this on and a tab will appear so you can attend events SquadCast are running.
- Beginning Sept 29, Office Hours will run every Friday at 6pm UK time.
- The redesigned dashboard allows toggling of
- Primary recordings
- Cloud recordings
- Access all recordings from the side navigation.
- New equipment info panel for all participants on the recording page.
- Toggle echo cancellation on/off for each guest.
- Toggle access to beta features on/off.
Why I’m sticking with Riverside
- Too many fussy problems with SquadCast. For example,
- You can’t make it output to your selected audio device, as SquadCast ignores that setting and sticks with the system default.
- I’ve seen frequent loss of audio from client projects meaning we have to revert to the backup, which should be something that happens 1% of the time, not 20%.
- Riverside is more competitively priced.
Why I like SquadCast and don’t love Riverside
- SquadCast has a community focus.
- The people who run it are open, public, and nice. That matters!
- They care about building a great product, and making customers happy.
- This is reflected in their customer service.
- Riverside is functional and have skimped on support.
What you should use
- If you value customer service and community, use SquadCast.
- If reliability is what you need, and you can deal with problems yourself, use Riverside.
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